Tuesday 30 October 2012

Best of journeys

There is a connection between customer expectations and customer satisfaction. Satisfying customer needs is crucial in business.

Here, is what Ross Gordon has to say about AlpyBus, which exceeded customer expectations, and provided excellent customer service.

************************************

Dear Alpybus,

Just a quick e-mail to say thank you for your excellent service last week while I was in France.

Both journeys from Geneva to Chamonix and back were comfortable and your staff were friendly and on time.

I will certainly use you again in the future and will recommend you to my friends.

Thanks again,

Ross Gordon

No comments:

Post a Comment